Customer Experience Specialist

Are you a people person? Do you love making a personal connection with customers and genuinely care about solving problems for people? Are you a quick learner who isn’t intimidated by technology? If so, then we want to hear from you! Grounded Solutions is seeking a highly customer-focused, detail-oriented team player to join our team as the Customer Experience Specialist.

As the Customer Experience Specialist, you will have an opportunity to learn and grow with the company and will play an integral role in ensuring our customers receive world-class service. This role requires outstanding communication skills, empathy, and quick thinking. It is imperative that you can think on your feet and provide quick, effective solutions. We don’t want you to just come to work– we want you to create excellence. 

Grounded Solutions is Central Indiana’s go-to provider of first-rate residential and commercial electrical services. Our team of licensed, bonded, and insured electricians is talented, passionate, and driven. Grounded Solutions is an equal opportunity employer.

Benefits

• • Competitive compensation, based on experience
  • Paid Weekly
  • Medical, Dental, Vision, and Life Insurance
  • 401(k) with generous company match
  • Paid time off + paid holidays
  • Opportunities for growth, advancement, and a fun team environment 

Responsibilities

• • Provide superior external and internal customer service to both our customers and staff
  • Quickly adapt to customer needs to deliver and advocate for an excellent experience
  • Communicate with customers via email and phone in a professional, courteous, and timely manner
  • Efficiently schedule and dispatch appointments in our scheduling software, ensuring the right team members are matched to every job
  • Assist with Accounts Receivable by creating invoices and collecting payment from customers
  • Prepare, compile, sort, and scan documents for data entry
  • Conduct data entry and check source documents for accuracy
  • Comply with data integrity and security policies
  • Manage permits and locates for various projects
  • Collaborate with internal teams to be the voice of the customer
  • Perform other duties as necessary to support the team

Qualifications

• • Find creative problem-solving fulfilling and challenging
  • Self-motivated and eager to learn
  • Ability to thrive in a dynamic and collaborative environment and be comfortable with ambiguity
  • Adapt quickly to changing priorities and customer needs
  • Have a clear, professional, and friendly communication style
  • A desire to make work fun and enjoyable
  • Commitment to and demonstration of high ethical standards
  • Strong organizational skills with the ability to multitask and prioritize assignments
  • Detail oriented with a high level of accuracy and efficiency
  • Process oriented
  • Proficient in the use of computer programs: Microsoft Excel, Word, Outlook, and office equipment
  • Working knowledge of ESC (Electronic Service Control Software) is helpful
  • Working knowledge of Quickbooks preferred 
  • Scheduling, dispatch, or logistics experience is helpful
  • Call Center and/or Customer Service experience is helpful
  • Must have high business acumen  
  • College degree in related field preferred, but not required

Additional Requirements:

• • Ability to pass a drug screen & background check

This is a direct-hire, 1st shift position, Monday-Friday, that occasionally includes overtime. This position is based out of our office in Martinsville, Indiana.